Meenal I., weekly regular
A regular's favorite-table story
A long-time regular's preference for a specific table became something the team tracks and honors automatically — a small detail that turned a weekly habit into genuine loyalty.
Problem
Meenal had been dining with us weekly for over a year, always requesting the same corner table, but had to re-request it verbally every single visit since there was no way to save the preference.
Approach
After noticing the pattern, our front-of-house team began proactively holding her preferred table whenever she booked, without her needing to ask, and later formalized preference notes for other regulars too.
Result
Meenal's booking-to-seating experience became effectively frictionless, and the same preference-tracking approach is now applied informally across our other regular guests.
- Consecutive weekly visits
- 60+
- Table requests needed after change
- 0
- Guest tenure
- 1+ year